Shipping & Returns

Liberty Trading Co is located at Shop 2 / 1 Marvell Street, Byron Bay, NSW 2481, Australia

We currently offer shipping Australia-wide.

 

Australian Orders

Depending on the size of item(s) purchased, orders within Australia are shipped via Australia Post Express Parcel or Fastway Couriers.Orders within Australia should arrive within 3 – 5 working days after order date. We offer a flat shipping rate of $15 for any parcel, excluding large prints. Australian orders receive FREE SHIPPING on orders over $400. You will receive all relevant tracking information once we have shipped your purchase.

 

International orders

For all international orders please contact us on info@libertytradingco.com.au for shipping information and for a quote. You will receive all relevant tracking information once we have shipped your purchase.

 

Returns Policy
 


It is okay to change your mind, so you may return most items in new and unused condition, with original packaging within 14 days of delivery for a store credit. Be sure to contact us within 7 days of receiving your order. If you need to return an item, please email info@libertytradingco.com.au and we will organize with you the return of the item, and notify you of your refund once we have received and processed the returned item. Shipping in this case is the customer’s responsibility.

Sale items and some specials items are final sale and will be marked as such.

If a package is damaged in transit please photograph package and contents if possible and notify us immediately at info@libertytradingco.com.au so we can follow up with the shipping carrier.

 

Refunds

You should expect to receive your refund within 10 days of giving your package to the return shipper. In most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.

 

Store credit 

Store credit must be used within 60 days.

 

Payment Options

We accept payment via Pay Pal and Direct Bank Deposit. Orders will be dispatched once payment has been confirmed.

 

Privacy

Liberty Trading Co. does not receive any of your credit card details when you pay through Paypal.  Any personal details we do get from you (name, address, telephone or email address) will not be disclosed or used for any other secondary purposes.